Services for Guests
Everyone is welcome at the Turnaround Centre
We endeavour to treat you as a guest equally and with respect and in turn, we hope you will do the same to our staff and volunteers.
GETTING IN TOUCH & WHERE WE ARE
Turnaround Centre (formerly Bristol Methodist Centre)
Lincoln Street,
Bristol.
BS5 0BJ
manager@turnaround.org.uk
0117 9555 606
CURRENT OPENING TIMES
The Turnaround Centre is open during the week
Monday, 10 am - 3 pm
Breakfast (served 10 am - 11 am)
Lunch (served 12:30-1:30 pm)
Tuesday, 10 am - 3 pm
Breakfast (served 10 am - 11 am)
Lunch (served 12:30-1:30 pm)
Wednesday, 10 am - 3 pm
Breakfast (served 10 am - 11 am)
Lunch (served 12:30-1:30 pm)
Thursday, 1:15 pm - 3 pm
Please note no food is served on this day
WHAT CAN WE OFFER YOU
Our support staff is available to our guests during opening hours, allowing time to listen and get to know individuals and your current needs.
Whether these are short-term or long-term, our dedicated staff will work with our guests during their crisis or request for support until a resolution has been identified and their need answered (if we are unable to directly help their crisis we will signpost to appropriate agencies for support).
Our support staff work with our guests to propose and implement individual support packages which can either be long or short-term depending on the needs of the individual.
All staff at the Turnaround Centre understand that what might work for one individual might not work for the next, and so each engagement with guests’ needs is dealt with a holistic and person-centric approach to help get the very best for those we are working with.
Health Services. We have had the Homeless Health Team operating from the centre previously and are working hard to bring them back to the centre following COVID-19 - this team can triage guests, prescribe medication, offer flu jabs and various other services that our guests may need.
SERVICES OVERVIEW
Food & Drink
Breakfast (Mon-Wed 10.00-11.00 am)
Hot meals (Mon-Wed 12.30-1.30 pm)
Hot drinks
Foodbank - we are not a foodbank but if our guests are in need, if they have been placed into accommodation and they are without food, we may offer them a small bag of food as an emergency parcel. We also sometimes have surplus food available for guests to take away during the week.
Basic Services & Facilities
Showers & Laundry Service (available Monday - Thursday). Spaces are limited and bookings should be made when guests are present at the centre.
Phone charging & Wi-Fi
Clothing Store (available Monday - Thursday, guests will need to discuss their needs with a member of staff)
Lockers (as available)
Computers Access (available Monday - Thursday (excluding lunchtimes 12:30 - 1:30 pm)
Mail c/o (we receive mail for guests sent to the centre)
Occasional health clinics
A Warm & Welcoming Space
Garden - we have a lovely garden that is available to all guests with a smoking shelter for the wet weather.
Dog Kennels are available to guests with dogs if they want to access the provisions of the centre (no dogs are allowed in the centre at any time).
Chapel. There is a small chapel on-site which is open to any guests of any or no faith to enjoy some peace and reflection if needed. There is also a piano in here and guests are allowed if they want to, to use this.
Art Room (available on request).
SUPPORT & ADVICE
We have a knowledgeable staff team and volunteer base with many years of experience that can help our guests with a wide range of support and advice.
Our Educational Officer is also on hand to help guests with CV writing, training, job applications, and various documents they may need to have before gaining employment such as photographic ID, a care-of address (if homeless), and bank account applications if needed.
SUPPORT & ADVICE OVERVIEW
Online Access & Computer Literacy
Getting Online. We are also aware that there has been a big shift in many services moving to online portals such as housing, benefits, employment, banking, etc. and we can assist our guests with all of these types of applications. We have a computer suite that is used daily by our guests and staff and volunteers can help individuals access the support they need. .
Computer Literacy Courses. We are also looking to upskill our guests with training and support in these areas by running computer literacy courses, training on various programs, and how to access the various portals they need to use on a daily or weekly basis (this will in the long-term help them become independent in these matters) we believe that this training and support will also enable guests to build skills for future employment and ensure they are not left behind with changes in IT and the growing movement of essential services becoming online access only.
SIGNPOSTING & OTHER SERVICES
We also pride ourselves in knowing what other service providers operate in and around Bristol that we can signpost individuals to if we are unable to assist them directly.
One-to-One rooms. If you are a service provider looking for a temporary office or workspace (for initial appointments etc) we have two safe and neutral One-to-One rooms/ offices available for use in the centre.